Refund Policy

We advise you  look over your order as soon as you receive it.  If you are not pleased with your purchase, contact us via email immediately-

Please Note that Refund / Exchange Requests must be made within 7 days of Purchase and meet the criteria outlined below:

We recommend you return your package(s) via USPS Flat Rate shipping with a tracking number for convenience or any carrier with tracking number, as we are not responsible for loss of package or stolen packages.

We will not issue return credit without proof of receipt and delivery. You are responsible for covering shipping costs for return items and shipping charges must be prepaid, if the return reason is due to our fault, we will provide a return shipping label.

.If the return is due to the buyer's responsibilities (such as don't like/want, ordering wrong products/sizes), we will remove approx. $20 from your refund as restocking fee/loss of freight/handling fee. The $20 fee may also be charged on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

.Hair must NOT have been installed, colored, cut, or altered in any manner so as not to affect onward sales

.The hair must be in its original bundle and not be untied at the top

.The hair must be in its original packaging.

.Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.


You must contact us within 7 days of receiving your order.

Depending on the situation, we may ask you to send photos/video of the hair

Return package must include: Your name, Your contact number and email and order ID

If you do not contact us within 7days of receiving your purchase, we may decline to grant you a refund or exchange

Exchange: Merchandise must be physically received by us and confirm all items are correct before a return can be granted.

Refund: Merchandise must be physically received by us and all items confirmed correct before a return can be granted. Then we will refund the purchase amount of the product but not the shipping cost

 Contact: e-mail us at:

We reserve the rights to solely define, limit, refuse, and/or reject returns from customers at any time due to: With an irregular or excessive return history, or involving worn, altered, laundered, damaged or missing items, etc, Potential fraudulent or criminal activity.

Cancellation process:

  1. You can cancel/change your order within 2 hours upon payment, through our customer service e-mail ( We do not guarantee a successful cancellation for requests more than 2 hours after ordering.
  2. Contact us via e-mail if you want to cancel/change your order before shipped out. We may not be able to cancel/change it for you if your order has already been shipped out